Shipping policy
SHIPPING POLICY
Shipping Destinations
Hello Lola currently ships only to addresses within the United States.
Order Processing
Orders are typically processed within 1–3 business days. Orders placed on weekends or public holidays will begin processing on the next business day.
Shipping Cost
We offer Free Standard Shipping on all orders delivered within the United States.
Estimated Delivery Time
After the order has been processed, estimated shipping time is 7–15 business days.
Delivery times are estimates and may be affected by carrier delays, high-volume periods, severe weather, customs inspections, or other circumstances beyond our control.
Order Tracking
Tracking information will be sent to the email address provided at checkout once it becomes available. Please allow some time for the tracking status to update after the order has been shipped.
International Fulfillment
Orders may be fulfilled by one of our trusted international fulfillment partners and may ship from an international warehouse.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address. Please review your information carefully before placing an order.
If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing. Additional shipping charges may apply if an order is returned because the address provided was incorrect or incomplete.
Delayed or Missing Packages
If your package is delayed, marked as delivered but cannot be located, or appears to be lost in transit, please contact us. We will assist you in reviewing the tracking information and opening an investigation with the fulfillment partner or shipping carrier when appropriate.
Contact Us
For questions about shipping or tracking, contact us at: